Mint Design Collective is open Monday to Friday from 9am to 4pm.
For Wedding, Special Occasion and Home Decor payment is to be made in advance of any design work being commenced.
For Branding & Business Design, a non-refundable deposit of 50% is required to have your design project scheduled.
The remaining balance must be paid in full before the final design files will be released.
Urgent projects will incur a surcharge and must be paid in full prior to commencement of your project.
We offer a generous number of revisions however, should the number of revisions become excessive, we may email you and advise they will incur additional fees.
Once your design is finalised and sent to you, any changes you request are subject to additional fees.
Mint Design Collective is not liable for any photos or design elements provided by clients. Please be sure to have permission before submitting any elements or photography to use in your design.
Any images you would like to use in your design project must be sent to Mint Design Collective at the same time as your design questionnaire.
All correspondence between you and Mint Design Collective is confidential and is not to be shared with others without Mint Design Collective’s written consent.
Mint Design Collective will not share or sell your information under any circumstances. Once the design process is complete we recommend changing your login passwords.
Due to the nature of design, deposits are non-refundable. The remainder of your payment (if your project has been paid in full) can not be refunded once your project has been commenced. Mint Design Collective will send an email confirming when design work on your project will commence.
All communication is completed via email so there is no miscommunication regarding your design project. Please note, responses may be delayed from time to time, depending on the volume of enquiries and design projects.
When you place your order for Wedding or Special Occasion Design, you will receive a proof for approval within 3 business days. Please allow between 2 – 3 weeks for manufacturing and shipping as your items are custom made to order.
When you place your order for Branding + Business Design, Mint Design Collective will schedule your project in accordance with their existing projects. The date your project is scheduled is when your project will commence. Once you approve the design mood board Mint Design Collective creates for your design project, we will email a project timeline. Delays can occur if responses are lengthy or if multiple revisions are required. Please remember a unique design takes time, this may mean a design is completed in weeks, while others may take months. Your patience during this process is appreciated.
Mint Design Collective will design your main website templates. You will be required to supply copy and images unless otherwise agreed. If you would like Mint Design Colelctive to design graphics or supply images for the content of your website, please contact us direct for a quote.
All designs are copyrighted and remain the property of Mint Design Collective.